Hosting :: FAQ

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Frequently Asked Questions - FAQ

Pre-Sales Questions

Is my credit card information totally safe with you?
As we use a third party credit card processor, we don't have your credit card information with us. And therefore we don't store your credit card information on our system. We trust your credit card information is totally secure.

If i buy a hosting plan now can I upgrade when my website grows? is there a charge?
Yes, you can upgrade at any point. Just send an email to binairehosting@gmail.com and let them know which plan you want to upgrade to, they will prorate what you have used so far of your current plan cost. No there is no charge for upgrading in hosting plans!

Can I register my domain name with you?
No, but please visit http://www.domainspricedright.com!

Do you offer unlimited bandwidth?
No, it is not possible to offer unlimited bandwidth at all. That would be lying to our customers. Like everybody else, we are required to pay for the amount of bandwidth we consume to our upstream providers. We then in turn pass this fee to our customers in order to provide enough resources to our customers. This also applies to other hosts as well, not just us.

Can I try your system before deciding?
Sure, we can give you a 14 day money back promise, if we fail we provide what is outlined in our website, we will refund you all your money.
There is no refund for Dedicated Server

Can I host adult related sites?
We allow you to host adult (legal content) sites but we do not allow child pornography and warez, crack, cd key..

Do you allow MP3 files? Do you allow streaming of videos?
We do not allow streaming of videos and MP3 files.

Are you a reseller of another hosting provider?
We have dedicated server on a big NOC in USA

How soon will my account be activated?
All reseller and web hosting orders should be verified, we can call you or we can send mail to you to reconfirm your...etc

All dedicated server orders should be verified by phone and setup time is 24-72hrs during week days. We can not setup servers during weekend.

Do you offer money back guarantee?
Yes, we offer a 14 day money back guarantee. This is only valid when the customer is abiding to our terms during the stay with us. We also ask the user to provide the reason of cancellation.

I already have a domain can i use it with your hosting? what are the steps?
Yes, if you already have a domain you can use it with our hosting plans. The first step is going to www.binair-ehosting.net and selecting the hosting plan of your choice. Then follow the steps to the order form. Select I already have a domain I would like to use on the order form. Note this will not transfer your domain from your current registrar where you registered the domain, this will only transfer the hosting if it is already hosted (if you want to fully transfer the domain to our registrar and extend the registration for one year please go to www.adomains.biz). After you paid for the hosting you will receive an email with all your login information to the server. You MUST also login into your domain control panel where ever you registered the domain and modify the NAMESERVERS or DNS to ours, our nameservers will be in the welcome email, you must make those changes in order for your website to be live.

Billing Questions

Can I prepay for an additional monthly data transfer/bandwidth?
No. If you need more monthly data transfer, you need to upgrade your account. If you need extra bandwidth for only one month, please contact sales when you are about to exceed your limit.

What will happen when my site go over the data transfer limit?
The system has the capability to block sites that exceed their data transfer limit. This will be done at the owner's option of course, so you will have the choice to continue using more data transfer and pay more at the end of the month, or stop using more data transfer but no need to pay more at the end of the month.

Technical Questions

What DNS should my domain name point to?
Please see your activation email, they are listed towards the bottom of the activation email titled "DNS Instructions"

I have been notified that my account has been set up but my site is still not active.
If you have received a notification email and its been over 48 hours, it means that you either did not point your domain name to the right DNS servers or your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the internet works; there is no way we can speed up the process.

What version of perl are you running?
Our servers run Perl 5.8.1

What version of PHP are you running?
Our servers use PHP 5.2.8 (latest stable)

What is the path to perl?
/usr/bin/perl

What is the path to sendmail?
/usr/sbin/sendmail

What servers do you run?
We run off of:
Core2Quad Q6600 Quad Core on CentOS Enterprise 5 with 2GB ECC DRR RAM

How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes (SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML

Do you support international domains?
Yes, but in most cases you need to handle the domain registration process by yourself. We cannot provide support for domain registration for all the available country code. However, feel free to ask us if you have any questions.

Do you support ASP, Microsoft SQL Server and/or Microsoft Access database?
No

Do you offer Windows based hosting accounts?
No

Which brand of control panel do you use?
We use latest version of cPanel

How Do I access my website control panel?
http://www.yourmaindomainname.com:2082
or http://www.yourmaindomainname.com/cpanel
or http://www.ururl.net:2082
or http://www.ururl.net/cpanel

Which brand of control panel for RESELLER do you use?
We use latest version of WHM

How Do I access my reseller control panel WHM)?
http://www.yourresellerdomain.com:2086
or http://www.yourresellerdomain.com/whm

Account Questions

Do you support subdomains?
Yes, we support subdomains. The amount of subdomains wil depend on the plan you purchase.

What is a subdomain?
A subdomain is any term you want before your domain. For example you have a domain www.x.com and say you want to create another webpage. You can create a subdomain another.x.com and it can be like a whole separate webpage. In essence it is a domain as well. So it is a very nice feature to have.